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www.NewFordTech.com Privacy Statement

New Privacy Policy Effective 01/02/2011

1. General Statement:

We respect your privacy and are committed to protecting it. This privacy statement explains our policies and practices regarding online customer information. It is through this disclosure that we intend to provide you with a level of comfort and confidence in how we collect, use, and safeguard personal and other information we collect or that you provide through this website, and how you can contact us if you have any questions or concerns. It is our sincere hope that by explaining our data handling practices we will develop a trusting and long-lasting relationship with you. By using the site, you agree to the terms of this privacy statement.

2. Information About Our Organization and Website:

This Privacy Statement applies to Ford Motor Company’s Professional Technician Society ("PTS") website www.proservicetech.com. Note that the website address, upon login appears as www.fordtechservice.dealerconnection.com. proservicetech.com is owned and maintained by Ford Motor Company, 1555 Fairlan e Drive, Allen Park, MI 48101, USA.

The business purpose of this website is to provide up-to-date, reliable technical information about Ford Motor Company vehicles.

3. Personally Identifiable Information We Collect From You:

When you log in, we need to collect additional personal information in order to verify user identity. After you have signed in, we will not collect any additional personal information about you unless you provide it to us voluntarily. Personal data includes information that is particular to you such as name, street address, telephone number, and email address. If you opt not to provide us with personal information you can still access our website, however you may be unable to submit questions or suggestions.

Our primary goal in collecting personal information from you when you visit www.proservicetech.com is to provide you the functionality and services that you need to have a meaningful and customized experience while using the site features.

This site may use session "cookies" to collect personally identifiable information and to authenticate you at time of log in. An explanation for session cookies and how they work is included in Section 7 – Methods We Use to Collect Information.

4. How We Use the Personally Identifiable Information We Collect:

Personally identifiable information collected on www.proservicetech.com may be used to:

  • • Fulfill a site user request (e.g., respond to questions)
  • • Respond to your comments or requests for information
  • • Meet a request for or to develop new products or services
  • • Make the user experience more customer friendly
  • • Contact you if necessary in the course of processing or shipping an order for products or services
  • • Generate site analytics that improve our site layout, content, product offerings and services
  • • Compile user data that is stored in our corporate database
  • • Match personal data collected here with data about you that we collect offline
  • • Comply with legal requirements

5. Other (Non-Personally Identifiable) Information We Collect From Site Visitors:

www.proservicetech.com collects other information, non-personally identifiable information from site visitors. This means that we do not track these items on an individual basis that identifies the site visitor, but rather gather and collect this information on an aggregate [or anonymous] basis that includes all site visitors. Non-personal information includes tracking the site pages that are visited or the amount of time spent on our site.

Our primary goal in collecting aggregate information from you is to be able to perform site metrics that allow us to improve the functionality of the website. We need to collect aggregate information in order to track page visits and peak site usage times and to perform site clickthrough analysis and sit layout redesign.

We may use session and persistent "cookies," session logs, spot light ads/web beacons/GIF/pixel tags/banner ads or links, and third-party click tracking analytics tools (such as DART, Omniture tags, DoubleClick and Google Analytics) to collect aggregate or other non-personally identifiable information about site visitors. An explanation for each of these items and how they work is included in Section 7 Methods We Use to Collect Information.

6. How We Use the Aggregate or Non-Personally Identifiable Information We Collect:

Non-Personally identifiable information collected on www.proservicetech.com may be used to:

  • • Compile aggregate and statistical data to help in website design and to identify popular features
  • • Measure site activity to allow us to update our site to better meet user wants and needs
  • • Make the user experience more customer friendly

www.proservicetech.com utilizes non-personal data for the purpose of performing analytics on the users’ experience while visiting this site. This analysis:

  • • Is performed on an aggregate level and does not identify you or your information personally
  • • May involve the use of a third-party vendor acting on behalf of www.proservicetech.com
  • • Is performed in order to improve our website and the user experience
  • • May include the use of session and/or persistent cookies to track user movement across this and other Ford Motor Company websites or to track other events within or across this and other Ford Motor Company websites
  • • Any information that is provided to a third-party vendor is to be used only for the purpose of performing the analytics and compiling reports of the data. The third-party vendor is restricted from using this data in any other way other than to provide these services to Ford Motor Company and they may not share or resell this data

7. Methods We Use to Collect Information:

A "cookie" is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies.

A "session" cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever.

A "persistent" cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.

This site may use a third-party click tracking analytics tool (such as DART, Omniture tags, DoubleClick and Google Analytics) to capture clickthrough statistics.

www.proservicetech.com may use spot light ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.

When you visit our website the server housing the pages automatically generates a "session log.” We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used. The only data gathered is the Internet Protocol (IP) address from which you came, the website that referred you, the pages you visited and the date and time of those visits.

Users may be directed to www.proservicetech.com via banner ads or site links. Ads or site links that are placed by www.proservicetech.com use cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect personal information from the user.

8. Sharing Your Information:

www.proservicetech.com does not share, sell, or rent personally identifiable information with independent companies for their own use without providing you a choice.

Personal information that you provide to us in the course of using our site features or requesting a product or service through this website may be gathered and stored in one or more of our corporate databases.

We may share personal information that we collect about you with other companies within the Ford Motor Company family of companies or subsidiaries. Our "family of companies" is the group of companies related to us by common control or ownership. We share information within this "family" as a normal part of conducting business and offering products and services to our customers.

Vendors, contractors or partners of www.proservicetech.com who have access to your personal information in connection with providing services for www.proservicetech.com are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for www.proservicetech.com.

Site metrics for www.proservicetech.com may be shared with other Ford Motor Company websites or subsidiaries or affiliates. The information shared will be aggregate data and will not include any of your personally identifiable information.

www.proservicetech.com will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ford Motor Company or the site; (b) protect and defend the rights or property of Ford Motor Company and this site; or, (c) act under exigent circumstances to protect the personal safety of users of Ford Motor Company, its websites, or the public.

9. Access To and Control Over the Use of Your Information:

To correct or update your personal information contact your dealer administrator.

10. Security of Your Information:

Safeguarding information of visitors to our website is important to us. We use systems, policies and procedures to maintain accuracy of information and to protect information from loss, misuse or alteration.

When you send personal information, such as email address or telephone numbers, to www.proservicetech.com we use "Secure Socket Layers" or SSL to protect your data. SSL is encryption technology that helps safeguard your personal information against misuse by unauthorized individuals.

Vendors, contractors or partners of www.proservicetech.com who have access to your personal information in connection with providing services for www.proservicetech.com are required to keep the information confidential.

Vendors are not permitted to use this information for any other purpose than to carry out the services they are performing for www.proservicetech.com.

11. Processing of Personal Data:

By visiting this site and by providing your personally identifiable information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable and non-personally identifiable information globally --- including to the United States – in accordance with this Privacy Statement. Therefore, by visiting this site and by providing such information, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations. Your consent shall be deemed to include your consent to transfer of the personally identifiable or non-personally identifiable information to locations that may have different levels of privacy protection than in your own country.

12. Links to Other Sites:

www.proservicetech.com provides links to other websites. We encourage you to review the privacy statements of all sites that you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information. www.proservicetech.com is not responsible for the privacy statements, content or data handling practices on other websites.

13. Children’s Privacy:

www.proservicetech.com does not knowingly intend to collect personal information from children under 13 years of age.

If a child has provided us with personal information a parent or guardian of that child may contact us at 1-800-392-3673 if they want this information deleted from our records. We will then make reasonable efforts to delete the child’s information from the database that stores information for www.proservicetech.com.

14. Contacting Us:

If you have any questions, comments or concerns about this online privacy statement for www.proservicetech.com, www.proservicetech.com privacy practices, or have any questions regarding the contents of this website please contact us at 1-800-392-3673.

www.proservicetech.com is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your data. www.proservicetech.com will be happy to respond to your questions and comments.

15. Privacy Statement Effective Date and Revision Days:

Occasionally we may update the privacy statement for www.proservicetech.com in order to reflect any changes to the website or our privacy practices. If we update this statement, the new statement will be posted to the website ten (10) days prior to the changes taking effect.

The effective date of this privacy statement is 01/02/2011.


New Privacy Policy Effective 10/08/2014

1. General Statement:

We respect your privacy and are committed to protecting it. This privacy statement explains our policies and practices regarding online customer information. It is through this disclosure that we intend to provide you with a level of comfort and confidence in how we collect, use, and safeguard personal and other information we collect or that you provide through this website, and how you can contact us if you have any questions or concerns. It is our sincere hope that by explaining our data handling practices we will develop a trusting and long-lasting relationship with you. By using the site, you agree to the terms of this privacy statement.

2. Information About Our Organization and Website and General Data Collection Practices:

This Privacy Statement applies to www.NewFordTech.com. www.NewFordTech.com is owned and administered by Ford Motor Company, Marketing, Sales and Service Division, 1555 Fairlane Drive, Allen Park, MI, 48101.

The business purpose of this website is to provide students, dealers and instructors information on the Ford Technical Career Entry program.

For added convenience, a select set of site features are accessible from web-enabled mobile devices as a mobile-optimized web experience. These site features may be limited in functionality.

Online Tracking Information

When you visit this site analytics providers may collect information about your online activity over time and across websites.

Because there is not yet a common understanding of how to interpret web browser-based “Do Not Track” (“DNT”) signals other than cookies, Ford Motor Company does not currently respond to undefined “DNT” signals to its US websites.

Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some functions or services on our sites.

See Sections 5 and 7 for more information.

3. Personally Identifiable Information We Collect From You:

When you log in, we need to collect credentials in order to verify user identity. After you have signed in, we will not collect any additional personally identifiable information about you unless you provide it to us voluntarily. For purposes of this Privacy Statement, personally identifiable information is information that that identifies you as an individual such as your name, street address, telephone number, and email address. If you opt not to provide us with additional personally identifiable information you can still access our website using your credentials, however if you are a student you will be unable to create a profile or subscribe to notifications, or participate in promotions.

Our primary goal in collecting personally identifiable information from you when you visit www.NewFordTech.com is to provide you the functionality and services that you need to have a meaningful and customized experience while using the site features.

This site may use persistent “cookies” to collect personally identifiable information in order to verify log in credentials. An explanation on collection methods and how they work is included in Section 7 – Methods to Collect Information, below.

4. How We Use the Personally Identifiable Information We Collect:

Personally identifiable information collected on www.NewFordTech.com may be used to:

  • • Fulfill a site user request (e.g., receive notifications, participate in promotions, receive
  • • Respond to your comments or requests for information
  • • Meet a request for or to develop new products or services
  • • Make the user experience more customer friendly
  • • Contact you if necessary (e.g., in the course of reviewing your emails to us)
  • • Generate site analytics that improve our site layout, content, product offerings and services
  • • Compile user data that is stored in our corporate database and may be used for marketing and other purposes
  • • Match personal data collected here with data about you that we collect through other sources
  • • Comply with legal requirements

5. Other (Non-Personally Identifiable) Information We Collect From Site Visitors:

www.NewFordTech.com collects other “non-personally identifiable information” from site visitors. This means that we do not track these items on an individual basis that identifies the site visitor, but rather gather and collect this information on an aggregate [or anonymous] basis that includes all site visitors. Non-personally identifiable information includes tracking the site pages that are visited or the amount of time spent on our site.

If you visit this site using a mobile device, we collect additional non-personally identifiable information which may include the type/model of the mobile device viewing the site and the mobile device’s service provider and operating system.

Our primary goal in collecting non-personally identifiable information from you is to be able to perform site metrics that allow us to improve the functionality of the website.

We may use session and persistent “cookies,” session logs, spotlight ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as WebTrends) to collect aggregate or other non-personally identifiable information about site visitors. An explanation on collection methods and how they work is included in Section 7 - Methods to Collect Information, below.

6. How We Use the Aggregate or Non-Personally Identifiable Information We Collect:

Non-Personally identifiable information collected on www.NewFordTech.com may be used to:

  • • Compile aggregate and statistical data to help in website design and to identify popular features
  • • Measure site activity to allow us to update our site to better meet user wants and needs
  • • Make the user experience more customer friendly

www.NewFordTech.com utilizes non-personally identifiable information for the purpose of performing analytics on the user’s experience while visiting this site. This analysis:

  • • Is performed on an aggregate level and does not identify you or your information personally
  • • May involve the use of a third-party vendor acting on behalf of www.NewFordTech.com
  • • Is performed in order to improve our website and the user experience
  • • May include the use of session and/or persistent cookies to track user movement across this and other Ford Motor Company websites or to track other events within or across this and other Ford Motor Company websites

7. Methods to Collect Information:

A “cookie” is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies.

A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever.

A “persistent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.

This site may use third-party click tracking analytics tools (such as WebTrends) to capture clickthrough statistics.

www.NewFordTech.com may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.

This website may generate a “session log” when you visit our site. We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used. The only data gathered is the Internet Protocol (IP) address from which you came, the website that referred you, the pages you visited and the date and time of those visits.

Users may be directed to www.NewFordTech.com via banner ads or site links. Ads or site links that are placed by www.NewFordTech.com use cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect personally identifiable information from the user.

8. Sharing Your Information:

www.NewFordTech.com does not share, sell, or rent personally identifiable information with independent companies for their own use without providing you a choice.

Personally identifiable information that you provide to us in the course of using our site features or requesting a product or service through this website may be gathered and stored in one or more of our corporate databases and be used for purposes of contacting you for things like promotional offers, marketing programs, or other communications from this website or other Ford Motor Company programs and services.

We may share personally identifiable information that we collect about you with other companies within the Ford Motor Company family of companies or subsidiaries. Our “family of companies” is the group of companies related to us by common control or ownership. We share information within this “family” as a normal part of conducting business and offering products and services to our customers.

Personally identifiable information that you provide to www.NewFordTech.com may be shared with our authorized dealers. This is necessary, such as, in order to share your Profile with them when they are looking for candidates for job openings. The dealer is not restricted by www.NewFordTech.com in their use of your data.

Vendors, contractors or partners of www.NewFordTech.com who have access to your personally identifiable information in connection with providing services for www.NewFordTech.com are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for www.NewFordTech.com.

Site metrics for www.NewFordTech.com may be shared with other Ford Motor Company websites or subsidiaries or affiliates.

www.NewFordTech.com will disclose your personally identifiable information, without notice, if (1) in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ford Motor Company, its affiliates or the site; (b) protect and defend the rights or property of Ford Motor Company, its affiliates or this site; or (c) act under exigent circumstances to protect the personal safety of Ford Motor Company or affiliate personnel, users of their websites, or the public; or (2) if required to do so by law.

Contest or sweepstakes entrants only: If you are providing personally identifiable information in connection with a contest or sweepstakes through this website, and if you are selected as a winner, we may include your personally identifiable information in a publicly available winner’s list. See the applicable contest or sweepstakes rules.

9. Access To and Control Over the Use of Your Information:

To correct or update your personally identifiable information, you can go to the site and update your profile, or if you have graduated contact us at

  •  
  • Telephone
  • 800-392-3673
  • 800-232-5952 (TDD for the hearing impaired)
  •  
  • Available Monday-Friday, 8:00 a.m. - 8:00 p.m. EST and Saturday, 9:00 a.m. - 5:30 p.m. EST
  •  
  • Mailing Address
  • Ford Motor Company
  • Customer Relationship Center
  • P.O. Box 6248
  • Dearborn, MI 48126

so that we may be able to process your changes. www.NewFordTech.com will use reasonable efforts to correct any factual inaccuracies in your information.

The scope of access available for this request is for information stored in the database that holds the data for www.NewFordTech.com. Any personally identifiable information that has been collected from you on other Company websites will not be accessible or changeable through the processing of this request.

10. Security of Your Information:

Safeguarding information of visitors to our website is important to us. We use systems, policies and procedures to maintain accuracy of information and to protect information from loss, misuse or alteration.

When you send personally identifiable information, such as email address or telephone numbers, to www.NewFordTech.com we use “Secure Socket Layers” or SSL to protect your data. SSL is encryption technology that helps safeguard your personally identifiable information against misuse by unauthorized individuals.

Vendors, contractors or partners of www.NewFordTech.com who have access to your personally identifiable information in connection with providing services for www.NewFordTech.com are required to keep the information confidential.

Vendors are not permitted to use this information for any other purpose than to carry out the services they are performing for www.NewFordTech.com.

11. Processing of Personal Data:

By visiting this site and by providing your personally identifiable information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable and non-personally identifiable information globally --- including to the United States – in accordance with this Privacy Statement. Therefore, by visiting this site and by providing such information, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations. Your consent shall be deemed to include your consent to transfer of the personally identifiable or non-personally identifiable information to locations that may have different levels of privacy protection than in your own country.

12. Links to Other Sites:

www.NewFordTech.com provides links to other websites. We encourage you to review the privacy statements of all sites that you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information. www.NewFordTech.com is not responsible for the privacy statements, content or data handling practices on other websites.

13. Children’s Privacy:

www.NewFordTech.com does not knowingly intend to collect personally identifiable information from children under 13 years of age.

If a child has provided us with personally identifiable information a parent or guardian of that child may contact us at the phone number or mailing address listed in section 14 if they want this information deleted from our records. We will then make reasonable efforts to delete the child’s information from the database that stores information for www.NewFordTech.com.

14. Contacting Us:

If you have any questions, comments or concerns about this online privacy statement for www.NewFordTech.com, www.NewFordTech.com privacy practices, or have any questions regarding the contents of this website please contact us at

  •  
  • Telephone
  • 800-392-3673
  • 800-232-5952 (TDD for the hearing impaired)
  •  
  • Available Monday-Friday, 8:00 a.m. - 8:00 p.m. EST and Saturday, 9:00 a.m. - 5:30 p.m. EST
  •  
  • Mailing Address
  • Ford Motor Company
  • Customer Relationship Center
  • P.O. Box 6248
  • Dearborn, MI 48126

www.NewFordTech.com is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your data. www.NewFordTech.com will be happy to respond to your questions and comments.

15. Privacy Statement Effective Date and Revision Days:

Occasionally we may update the privacy statement for www.NewFordTech.com in order to reflect any changes to the website or our privacy practices. If we update this statement, the new statement will be posted to the website ten (10) days prior to the changes taking effect.

The effective date of this privacy statement is 10/08/14.


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